Privacy Policy

Last Updated: January 15, 2026

Introduction

DevZnOps ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable Indian data protection laws.

Information We Collect

Personal Information

We collect the following personal information:

  • Full name, email address, and phone number
  • Account credentials (username and encrypted password)
  • Educational background and professional experience
  • Payment information (processed securely through payment gateways)
  • Course enrollment and progress data
  • Communication preferences and feedback

Automatically Collected Information

  • IP address, browser type, and device information
  • Usage data and interaction with our platform
  • Cookies and similar tracking technologies
  • Log files and analytics data

How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide access to courses, track progress, and issue certifications
  • Account Management: To create and maintain your account, authenticate users, and process enrollments
  • Payment Processing: To process course fees and handle refunds as per our refund policy
  • Communication: To send course updates, respond to inquiries, and provide customer support
  • Platform Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with legal obligations and enforce our terms of service
  • Security: To protect against fraud, unauthorized access, and security threats

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party service providers (payment processors, email services, hosting providers) who assist in operating our platform
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

Data Security

We implement industry-standard security measures to protect your personal data:

  • Encryption of data in transit and at rest (SSL/TLS)
  • Secure password hashing and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Access controls and employee confidentiality agreements
  • Backup and disaster recovery procedures

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights Under DPDP Act 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access: Request access to your personal data we hold
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Withdraw Consent: Withdraw consent for data processing at any time
  • Right to Grievance Redressal: Lodge complaints regarding data processing

To exercise any of these rights, please contact our Grievance Officer at [email protected]

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account Data: Retained while your account is active or as needed to provide services
  • Course Records: Retained for a minimum of 5 years for certification verification
  • Financial Records: Retained for 7 years as required by Indian tax and accounting laws
  • Communication Records: Retained for 2 years for customer support purposes

After the retention period, we securely delete or anonymize your personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

  • Remember your login credentials and preferences
  • Analyze platform usage and performance
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality.

Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If we discover that we have collected data from a child without proper consent, we will promptly delete such information.

International Data Transfers

Your personal data is primarily stored and processed in India. If data is transferred outside India, we ensure appropriate safeguards are in place to protect your data in accordance with Indian data protection laws and the DPDP Act 2023.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information & Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under the DPDP Act 2023, please contact:

Grievance Officer

DevZnOps

Email: [email protected]

We will respond to your inquiry or complaint within 30 days of receipt. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India as per the DPDP Act 2023.

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.