Refund Policy

At DevZnOps, we are committed to providing high-quality educational courses and ensuring student satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed. By enrolling in our courses, you agree to this policy.

This policy complies with the Consumer Protection Act, 2019, and other applicable Indian laws governing educational services and consumer rights.

After the 7-day money-back guarantee period, refunds are generally not provided. However, we may consider refund requests on a case-by-case basis in exceptional circumstances, such as:

• Serious technical issues with the platform that prevent course access for an extended period
• Course content significantly deviates from the advertised description
• Medical emergencies or unforeseen personal circumstances (supporting documentation required)

Such requests will be evaluated at our sole discretion and may result in partial refunds, course credits, or alternative solutions rather than full refunds.

In the rare event that DevZnOps cancels a course due to unforeseen circumstances:

• You will receive a full refund of the course fee
• Refund will be processed automatically within 10-15 business days
• Alternatively, you may choose to enroll in another course of equal or lesser value
• You will be notified via email as soon as the cancellation is confirmed

Courses purchased using promotional codes, discounts, or special offers are generally non-refundable unless explicitly stated in the promotional terms. Special conditions include:

• Flash sales and limited-time offers: Non-refundable
• Early bird discounts: Subject to standard 7-day refund policy
• Bundle packages: Refunds apply only if no course in the bundle has been accessed beyond 20%
• Referral discounts: Standard refund policy applies

Please review the specific terms of any promotional offer before enrollment.

If you enrolled using an installment or EMI plan:

• Refunds are calculated based on the total amount paid at the time of refund request
• Future installment payments will be canceled upon refund approval
• Any processing fees charged by the EMI provider are non-refundable
• You remain responsible for installments paid before the refund request was approved

If you wish to switch to a different course instead of requesting a refund:

• Course transfers are allowed within 14 days of enrollment
• You must not have completed more than 20% of the original course
• The new course must be of equal or lesser value (price difference is non-refundable)
• If the new course is more expensive, you must pay the difference
• Only one course transfer is allowed per enrollment
• Contact [email protected] to request a course transfer

We strive to provide a seamless learning experience. If you encounter technical issues:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 24-48 hours
• Your course access period may be extended to compensate for downtime
• Refunds for technical issues are considered only if issues persist for more than 7 days without resolution

Technical issues caused by your internet connection, device compatibility, or third-party software are not eligible for refunds.

We understand that exceptional circumstances may arise. We may consider special refund requests for:

• Medical emergencies (doctor's certificate required)
• Bereavement or family emergencies (documentation required)
• Deployment or military service (official orders required)
• Natural disasters or force majeure events affecting your ability to complete the course

Such requests will be evaluated on a case-by-case basis at our sole discretion. Supporting documentation must be provided. Approved exceptions may result in partial refunds, course credits, or extended access rather than full refunds.

This Refund Policy is designed in accordance with the Consumer Protection Act, 2019. As a consumer, you have the right to:

• Be informed about the quality, quantity, and price of services
• Be protected against unfair trade practices
• Seek redressal for grievances through appropriate forums
• Approach Consumer Forums or the National Consumer Helpline for dispute resolution

Nothing in this policy limits your statutory rights under Indian consumer protection laws.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy applicable at the time of your enrollment will govern your refund eligibility. We encourage you to review this policy before enrolling in any course.

For refund requests, questions, or clarifications regarding this policy, please contact:

Please allow 5-7 business days for a response to your refund inquiry. All communication regarding refunds will be conducted via email for documentation purposes.